Facility Manager Socceroof Le Plateau

Socceroof • Temps plein • Montréal, Québec, Canada • de C$ 35 / heure • Il y a 14 heure(s)

POSITION SUMMARY

Reporting to the Canada Director, the Centre Manager ensures the smooth operation of the centre, partnership development, and customer service by supporting key stakeholders and the staff under their supervision. The Manager ensures the implementation of the organization’s vision, processes, and standards, and provides recommendations at all levels based on assigned mandates.

MAIN DUTIES AND RESPONSIBILITIES

▪ Determine staffing needs, recruit, train, lead, and evaluate centre teams while ensuring compliance with standards and procedures;

▪ Oversee the onboarding and training of assigned staff;

▪ Manage employee schedules according to role and centre requirements;

▪ Oversee the management of interns within the centre;

▪ Collaborate with the Canada Director on the implementation of engaging activities for staff;

▪ Plan annual budgets, prepare and maintain financial reports;

▪ Monitor and ensure proper management of bank accounts and supplier payments;

▪ Oversee the centre’s general accounting and approve expenses for supervised staff;

▪ In collaboration with the Canada Director, participate in the development and implementation of commercial and marketing strategies and ensure proper follow-up;

▪ Manage and implement customer communications through designated channels;

▪ Create and maintain the centre’s offers and products and ensure product launches are delivered on time;

▪ Supervise and coordinate centre activities, including the internal league, events, children’s programs such as the internal Socceroof Academy, and food services;

▪ Build and maintain trusted relationships with clients, partners, suppliers, and other members of the Socceroof network;

▪ Represent Socceroof at external events;

▪ Stay informed on developments within the soccer market in Montreal and provide recommendations related to Socceroof’s service offering;

▪ Manage and optimize the centre budget while ensuring profitability and cost control;

▪ Ensure the safety, cleanliness, and maintenance of facilities and equipment;

▪ Handle customer complaints and suggestions by proposing effective and appropriate solutions;

▪ Analyze the centre’s performance indicators by identifying strengths and areas for improvement;

▪ Ensure the centre complies with all legal and regulatory standards.

PROFESSIONAL SKILLS

▪ Ability to establish and maintain productive and positive interpersonal relationships;

▪ Autonomy and initiative;

▪ Adaptability and solution-oriented mindset;

▪ Ability to develop strategies and maintain a broad, macro-level understanding of the impacts of decision-making;

▪ Strong customer service and personalized service skills;

▪ Commitment to quality and continuous improvement;

▪ Versatility;

▪ Strong attention to detail and organizational skills;

▪ Creativity and strong analytical abilities;

▪ Personal integrity and professionalism;

▪ Ability to manage stress and personal well-being while maintaining a healthy balance between professional and personal responsibilities.

JOB REQUIREMENTS

▪ Minimum of three years of relevant experience in a similar role;

▪ Strong understanding of processes within the soccer environment;

▪ Strong knowledge of customer experience standards;

▪ Excellent command of both French and English, spoken and written;

▪ Excellent proficiency with Microsoft Office software;

▪ Knowledge of the soccer market in Montreal and Quebec (an asset).

WORKING CONDITIONS

▪ Full-time position based on 35 hours per week;

▪ Compensation determined according to experience and the salary scale for Socceroof management positions;

▪ On-site work environment;

▪ Flexible work schedule (day and/or evening/night/weekend shifts).

Job Type: Full-time, Permanent

Benefits

▪ Extended health care insurance

Experience

▪ Management: 2 years (Required)

▪ Retail sales: 1 year (Required)

Language

▪ French (Required)

▪ English (Required)

Work Authorization

▪ Canadian citizen

▪ Permanent resident

▪ Valid work permit

Work Location

On-site

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